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DUNKERQUE-PORT ACCLAIMED BY FRENCH SHIPPER CUSTOMERS FOR THE QUALITY OF ITS SERVICES
3rd july 2020

On June 25, the AUTF (*), the French shippers' trade association (representing importers and exporters from all over France) revealed its satisfaction index of the shippers' perception of maritime transport, based on a survey entrusted to Eurogroup Consulting and conducted with around fifty decision-makers.

The Port of Dunkerque is clearly approved in the survey:

• If 41% of the participants in the panel are "very satisfied" or "satisfied" with French port communities in general, the figure reaches 88% where Dunkerque is concerned.
• 80% of the participants believe that the level of service quality in the Dunkerque port community is improving, while 13% consider it stable.

The measures implemented in recent years such as reverse charge VAT, the H24 customs clearance services in advance of unloading, the opening of the Cargo Community System (CCS) and even "the pooling of Terminal Handling Charges (THC)" have been prime movers in the continuous improvement initiative for the handling of goods.

Similarly, during the Covid-19 pandemic, the Port of Dunkerque as a whole took every step required to ensure port operations continued as normal while preserving the health of employees present on the quays.

In this period marked by major economic uncertainty, the Port Community of Dunkerque is delighted by the results of the survey and would like to warmly thank the shippers for their renewed confidence.

 (*) AUTF : Freight Transport Users' Association

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